An estimated 32.6 million Americans will work remotely by 2025,1 making mobile devices vital to businesses of all sizes. Mobile devices have not only revolutionized the way we work by enabling flexible work-from-anywhere environments, but they also improve productivity, employee satisfaction, cost savings, and more.
Unfortunately, increasing mobile device usage comes with the challenge of maintenance. Employees use an average of 2.5 devices for work,2 including computers, mobile phones, laptops, and other personal devices. Managing and securing dozens or potentially thousands of devices often takes too much time and effort for IT teams – especially if they’re already overworked and understaffed.
That’s where mobile device management (MDM) comes in. In this blog, we’ll explore why more business leaders are turning to MDM solutions to simplify device management – and how you can find the right MDM platform to support your workforce.
What Is Mobile Device Management (MDM)?
MDM solutions help businesses secure, monitor, and manage mobile devices across the organization. Whether your workforce uses personal devices or mobile phones, tablets, and laptops owned by the company, MDM software provides a centralized platform for your IT team to manage them and secure corporate data.
Why Do Businesses Need Mobile Device Management?
MDM software can deliver several benefits for businesses, especially those with a remote or hybrid work environment. Here are some ways MDM solutions help businesses simplify workforce management:
Enhanced Security
MDM solutions can enforce security protocols on all devices connected to the corporate network. This includes password protection, data encryption, and remote wiping capabilities for lost or stolen devices, significantly reducing the risk of data breaches.
Improved Compliance
Mobile device management software can help ensure all mobile devices connected to your network comply with industry regulations and standards, which is crucial if your business is in a sector like healthcare, finance, and government.
Streamlined Operations
MDM software allows for the efficient configuration and deployment of applications and updates across all managed devices, saving your IT team valuable time and resources.
Increased Productivity
The remote troubleshooting and support features offered by many MDM solutions can help your IT team minimize downtime, optimize operational efficiency, and improve user productivity.
BYOD Support
MDM tools make it easier to implement a bring your own device (BYOD) strategy, giving your workforce the freedom to use their own devices while maintaining control over corporate data.
How Does Mobile Device Management Work?
MDM solutions work through a combination of client software (also known as an MDM agent) and a central console. After installing an MDM agent on end-user devices, data from each device is sent to the MDM server, which administers commands based on predefined policies in the central console.
Once a device is enrolled, your IT team can manage, monitor, and secure it remotely. For example, administrators can distribute new software, push updates, and enforce security measures across all devices at once. If an employee’s device is lost or stolen, you can remotely lock it or wipe sensitive data to prevent unauthorized access to your network.
What Features Do Mobile Device Management Solutions Include?
MDM solutions enable IT teams to centrally manage mobile devices while respecting user privacy and maintaining enterprise security. Key mobile device management features include:
Mobile Device Enrollment
MDM software allows organizations to bulk enroll BYOD devices, making it easy to onboard new devices simultaneously or migrate existing devices to a new mobile management system.
Device Inventory and Tracking
MDM platforms provide a comprehensive overview of all employee and corporate-owned devices to help your IT teams maintain an up-to-date inventory and track the location of each asset.
Application Management
Only 37% of companies report having full control over cloud-connected applications on employees’ devices.3 The right MDM solution ensures seamless app distribution and automatic updating across all enrolled devices, ensuring everyone in your workforce can access the latest version of required business applications.
Device Security
MDM solutions enable IT teams to consistently enforce security settings across your organization’s devices, like password enforcement and data encryption. They can also improve mobile threat defense by remotely locking or wiping stolen or lost devices to protect sensitive company data.
Access Management
Secure mobile device management requires strong identity and access management tools. MDM helps IT teams manage the users associated with a device with such features as multi-factor authentication, single sign-on, and role-based access controls.
Remote Troubleshooting
With MDM software, your IT staff can troubleshoot and offer device support remotely, minimizing unplanned downtime and enhancing employee productivity regardless of where your workers are located.
Reporting and Analytics
MDM platforms can provide detailed insights into device utilization, app performance, and security incidents, supporting informed decision-making and proactive management.
Why Is Mobile Device Management Important for BYOD?
BYOD policies are becoming increasingly popular thanks to their ability to reduce costs, increase productivity, and improve employee satisfaction. However, the flexibility of BYOD comes with its own challenges – particularly concerning security and data management.
MDM addresses the risks associated with BYOD by establishing clear guidelines and controls over devices used for business purposes. Some MDM platforms also offer app wrapping, which provides a secure wrapper on mobile applications that enable IT departments to enforce security controls.
What Are Mobile Device Management Best Practices?
Adopting mobile device management software requires a strategic approach to ensure you receive maximum mobile security and effectiveness. Below are some MDM best practices to consider:
Clearly Define MDM Policies
Before implementing MDM, your business needs to have well-defined policies in place. These should outline the acceptable use of mobile devices, data handling practices, and consequences of non-compliance.
Regularly Update MDM Software
As with any software, mobile device management solutions need to be updated regularly to stay effective. This will ensure your system can address the latest security threats and leverage new device management features.
Enforce Strong Authentication
Improve device security and minimize the risk of malicious parties accessing your critical corporate resources and data by implementing stronger authentication and access controls on all mobile devices.
Train Employees
Employees play a crucial role in maintaining device security. Regular security awareness training can help them understand the importance of following data security standards and best practices for keeping their mobile devices secure.
Plan for Lost or Stolen Devices
Have a contingency plan in place for lost or stolen devices that includes the ability to remotely wipe corporate data and prevent unauthorized access to the device.
Monitor and Review
Continuously monitoring and reviewing device usage and security incidents can provide insights to help refine your MDM strategy and address any potential vulnerabilities promptly.
What Does the MDM Solution and Vendor Landscape Look Like?
The MDM industry is expected to grow at a CAGR of more than 26% through 2027,4 so it’s no wonder why the vendor landscape is so diverse and competitive. Acquisitions of startups by larger companies seeking to add mobile device management tools to their portfolios have resulted in multiple notable players offering a range of solutions tailored to different organizational needs. Popular MDM and related solutions include:
Mobile Device Management and Mobile Security
An MDM platform can provide your business with tools that simplify device management. Some mobile security solutions also leverage machine learning and AI technology to help your IT department make better-informed decisions regarding optimizing your mobile device management costs and improving corporate security.
Enterprise Mobility Management
Much like MDM, enterprise mobility management (EMM) allows businesses to safely introduce mobile devices into the workplace but goes a step further by also managing the applications and content stored on these devices.
EMM solutions often integrate MDM with mobile application management (MAM) and mobile content management (MCM) tools to ensure that not only each device but also its data and applications are secure. It delivers a higher level of control and security, equipping teams with device, app, and patch management functionality to mitigate the potential risks of a mobile workforce.
Unified Endpoint Management
Unified endpoint management (UEM) represents the evolution of MDM and EMM strategies. It offers a more holistic approach to managing mobile devices by providing a unified platform for endpoint management – from traditional desktops and laptops to mobile devices and IoT devices.
By managing all endpoints from a single platform, UEM helps organizations deliver a seamless and consistent user experience across all corporate devices. UEM solutions also allow IT teams to scale endpoint management features based on needs, whether each device uses a single operating system or different platforms, such as Chrome OS, Android, macOS, or other Apple devices.
Identity and Access Management
Identity and access management (IAM) solutions help enterprises manage hybrid or multi-cloud environments. IAM solutions link user rights and restrictions with established identities to provide control over who can access certain resources based on their respective roles. This approach ensures secure, identity-based access to all device data and applications, significantly minimizing the risk of unauthorized access and data breaches.
Find a Right-Fit Mobile Device Management Solution With CommQuotes
Finding the best mobile device management platform to meet your unique needs at the right price is challenging for businesses of all sizes. CommQuotes can help you take the guesswork out of your search for MDM solutions as your trusted technology advisor.
We’ve developed long-term relationships with MDM vendors that give us insider access to the best solutions and post-installation support – at better-than-direct pricing. And since we stay by your side for the lifecycle of your new solution, you can rely on us to help eliminate unnecessary expenditures, cut telecom costs, and advocate for faster issue resolution on your behalf.
We care so much about helping you find the right solution to manage your mobile devices that we put together a comprehensive guide to mobility and mobile device management solutions.
Ready to learn more about mobile device management and how it can benefit your business? Get your free copy of our mobile guide today.
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