3 UCaaS Trends For Post-Pandemic Business Communications

You don’t need us to tell you how much the pandemic changed the way you work. Nationwide restrictions meant businesses everywhere had to figure out how to support a remote workforce – and IT leaders were under pressure to come up with solutions quickly.

Unfortunately, what worked for your business at the start of the pandemic may not be the best fit anymore. Today’s unified communications as a service (UCaaS) solutions have changed from those released only a few years ago, with providers offering even more features and capabilities to help you grow your business – and costs continue to drop industry wide.

In this blog, we’ll explore a few UCaaS trends shaping the post-pandemic era to help you see if your current solution is still working for you – or if it’s time for a change.

1. Remote and Hybrid Work

The question on most employers’ minds is whether work-from-home teams are still the norm. While as many as 70% of remote-capable employees worked exclusively from home at the height of the pandemic, only an estimated 39% were completely remote as of February 2022.¹

A recent McKinsey survey found that 58% of employees are allowed to work from home at least part of the time,² signifying that hybrid work is preferable to fully remote or in-office work models.

It’s clear hybrid work arrangements are sticking around. The question is: is the solution you implemented to facilitate hybrid work in 2020 still the right one?

2. Cloud Adoption

Businesses using UCaaS solutions depend more on the cloud than those with traditional PBX systems. However, UCaaS providers aren’t the only contributor to increased cloud adoption. Many cloud-based applications and systems are now critical for day-to-day operations – whether your team is remote, hybrid, or in-office. Regardless of your work environment, now is the perfect time to reassess your cloud usage.

3. Growing UCaaS Market

Market forecasters believe the global UCaaS market value will reach over $26.2 billion by 2027.³ This growing demand is likely due to the rise in flexible work environments and the need to provide customers with more digital channels.

Higher demand also means more UCaaS providers and solutions to sort through than before – but they aren’t all created equal. And more competition means suppliers have to stay competitive. Be sure to do your research when searching for a new provider, or risk getting stuck with a solution that doesn’t meet your needs or costs more than it’s worth.

Keep Up With Changing UCaaS Trends With CommQuotes

Now that the dust has settled, reviewing the hasty decisions you made under the pressure of pandemic restrictions should be a top priority. You succeeded in getting users set up for remote work, and you did it fast – now it’s time to consider what you (may have given) up to get there.

Maybe you rushed to implement MS Teams, but did so at the expense of needed or wanted features that were not available. Many didn’t know, and still don’t know, that there are numerous ways to voice enable MS Teams, with many more features and functionality available – not to mention lower pricing. Additionally, other platforms are available that offer complete, unified collaboration that compete with TEAMS but also natively integrate.

The fact is, the UCaaS market is even harder to navigate than it was just a few years ago. That is why thousands of businesses rely on the experienced, agnostic trusted advisors at CommQuotes to help you determine if the solutions you have in place today will get you to the 100% functionality you need in the future. Get in touch with us to schedule a no-obligation consultation.

In the meantime, we put together a comprehensive white paper to help you determine if your current UCaaS solution is still the right fit for your business. Download your copy today to take a deep dive into the current state of UCaaS and discover the key factors you should consider when reviewing your communications system.

Sources: