Let’s face it, there are many providers and carriers to choose from that can provide helpful UCaaS tools and apps. But how can you differentiate between all the products, services, bundles, and special offers that are out there? And how can you do it at a price point that will surprise even the most budget-conscious CFO’s and executives?
Unless you’ve been immersed in the IT industry in the last decade or so, you wouldn’t be expected to know how to navigate these sometimes treacherous waters. Technology shifts like the wind these days – it’s smart to have a partner in your corner with the expertise and relationships to help you get the best-fit UCaaS solution that can help you grow your business.
Features and Benefits of UCaaS
Unified communications as a service delivers a variety of tools and features to help businesses improve communication and collaboration, including:
- Enterprise telephony – You’ll get the advanced features, and the basics of any modern phone system, out of the box. Plus things like voicemail to email, transcription, SMS, and more
- Audio/video/web conferencing – Conferencing solutions that utilize online technology to hold face-to-face or voice-only calls for many participants from multiple locations
- Unified messaging – Real-time communication solutions that include chat, desktop sharing, file sharing, audio and video conferencing, and more
- Instant messaging – Text-based communication solutions that host two or more people in real-time conversations on their computers or mobile devices
- Mobility – Enable employees to work from wherever they are on the device they choose through mobile apps and softphones
UCaaS is a cloud-based PBX that resides in multiple data centers around the country – or the world. This allows for 100% uptime and the most resilience possible since calls can be taken anywhere, on any device, regardless of what’s happening locally.
Small Businesses and Enterprises Alike Employ UCaaS Solutions
Just a few years ago, many small businesses were unsure of cloud-based UCaaS technologies that seemingly didn’t fit their budgets. But as time went on and costs came down, businesses of all sizes began to invest in these technology solutions that solved many pain points.
Here are a few common issues that are solved for businesses:
- Expensive telephony systems – UCaaS can cost less than on-premise phone systems, whether your business has 5 users or 50,000.
- Time and maintenance drains – UCaaS doesn’t require technical expertise to manage. These solutions come fully supported around the clock – with no support contracts. Maintenance and upgrades are handled by the carrier.
Enterprises – with their larger infrastructure demands that create the potential for additional problems – see additional benefits that are remedied by UCaaS. These include:
- Managing disparate platforms – Larger organizations that have had to invest in more advanced collaboration and communication tools often get saddled with management of multiple platforms. UCaaS provides a centralized platform to simplify what normally requires disparate tools and systems.
- Scalability concerns – When the workforce grows, businesses can scale up and keep all locations and employees connected with only an internet connection needed.
- Integration needs – Whether you already have systems and software in place – CRM, ERP, SaaS, contact center solutions, and others – or are looking into implementing them, UCaaS allows for easy integration.
UCaaS Fits the Bill for In-Office, Remote, and Hybrid Workers
Because UCaaS technologies are cloud-based, the location of your work teams won’t affect their performance or efficiency. Here are some of the benefits these technologies deliver for your workers no matter where they are:
- Real-time responses
- Enhanced collaboration
- Easy integrations
- Improved reliability
- Increased productivity
UCaaS is a single, unified platform where all your communication and collaboration tools live in one place – making it simpler to manage and easier to use than legacy systems.
We Can Help Your Business Implement the Right UCaaS Solutions
If your organization is considering adding UCaaS solutions into the mix and unsure which services you absolutely need and which would be nice to have, download our free ebook.
Contact us, and one of our technology experts will set up a consultation to help get you the best products and services to match the unique needs of your business.
